Privacy Policy
1. Who We Are
This website is operated by Billy Currell The Roofing Specialist, a company registered in England, United Kingdom. Our registered address is Redcroft, Kings Lane, Chipperfield, Hertfordshire, WD4 9EN.
For any questions about this policy or your data, please contact us at: info@rooferlondon.co.uk
2. What Personal Data We Collect
We collect and process the following types of personal data:
Contact Form Data: When you fill out a contact form, we collect your name, email address, and any other information you choose to provide.
Usage Data (via Google Analytics 4): We use Google Analytics 4 to collect anonymised information about how visitors use our website, including IP addresses, browser type, referring pages, and time spent on site.
3. How We Use Your Personal Data
We use your personal data to:
Respond to your enquiries and provide customer support.
Analyse website usage to improve our services and website performance.
Comply with legal obligations.
We will not sell or rent your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Consent: For setting analytics cookies and collecting usage data (via the cookie banner).
Legitimate interests: For responding to contact form submissions and maintaining website functionality.
Legal obligations: Where we must retain data for record-keeping or compliance.
5. How Long We Keep Your Data
Contact form data: Retained for as long as necessary to respond to your enquiry and for up to 12 months thereafter, unless required for legal reasons.
Analytics data: Retention periods depend on GA4 settings (default is 14 months).
6. Sharing Your Personal Data
We may share personal data with:
Service providers (e.g., website hosting, email delivery services) under strict data processing agreements.
Google LLC (Analytics). Data may be transferred outside the UK/EEA under standard contractual clauses approved by the ICO and EU Commission.
We do not share personal data with advertisers or unrelated third parties.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Correct any inaccurate data.
Request deletion of your data.
Withdraw consent at any time (for analytics cookies).
Object to processing in certain circumstances.
Lodge a complaint with the ICO (www.ico.org.uk).
To exercise your rights, please contact us at info@rooferlondon.co.uk
8. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
